Whitelist Msty Studio Emails
Make sure license keys, login links, and Enterprise access codes are delivered
Msty Studio sends important account and access emails from:
These emails can include license key messages, login links, and Enterprise access codes. If you do not receive one of these emails, use the steps below before requesting a new code or contacting support.
Check Your Inbox
- Confirm the email address entered in Msty Studio is correct.
- Check your Junk, Spam, Promotions, Quarantine, or Clutter folders.
- Search your mailbox for
[email protected]orMsty Studio. - If you find the email outside your inbox, mark it as Not Spam or move it to your inbox.
Ask IT to Whitelist Msty Studio
For Enterprise users, company email filters may block, quarantine, or delay access-code emails before they reach the user's mailbox.
Security-conscious organizations may need to whitelist Msty Studio on their side before these emails can be delivered. This is especially common for education institutions and other organizations with strict email security protocols.
Ask your IT or email administration team to check whether messages from Msty Studio are being blocked, quarantined, trapped, or delayed by:
- Email security gateways
- Spam filters
- Mail-flow rules
- Quarantine policies
- Phishing or impersonation protection tools
Your IT team should whitelist or allowlist this sender:
If possible, allow messages from the notifications.msty.studio sending domain as well.
If Emails Still Do Not Arrive
If the email is not in junk or quarantine and IT confirms the sender is not blocked, contact Msty:
Include the email address that should receive the message and whether you are waiting for a license key, login link, or Enterprise access code.